PUPSTOPSHOP – STORE POLICY
(Returns • Liability • Privacy)

Business Name: PupStopShop

1. Product Use & Responsibility

All customers are responsible for selecting the proper collar size for their pet. PupStopShop does not assume liability for any injuries or issues that occur as a result of:

  • Choosing the wrong size
  • Improper fitting or use
  • Modifying the product
  • Normal wear over time

By completing checkout, you acknowledge that you have measured your pet accurately, selected the correct size, and agree that PupStopShop is not responsible for harm resulting from misuse.

2. Return Policy

To qualify for a return, all conditions below must be met:

  • The product must be unused
  • The product must show no signs of wear or damage
  • The original box and packaging must be included
  • The return request must be submitted within the timeframe listed on the store

Items that show signs of usage, pet hair, stretching, odors, scuffing, or any form of damage will not be accepted. PupStopShop reserves the right to decline any return that does not meet the above requirements.

3. Refunds

  • Refunds are issued to the original payment method only
  • Shipping costs are not refundable
  • Inspection or restocking fees may apply
  • Refund timing may vary depending on the payment processor

4. Information We Collect

PupStopShop collects limited customer information for the purpose of processing and shipping orders, staying in contact when needed, and providing customer support. This may include:

  • Name
  • Shipping address
  • Email address

This information is used only for order fulfillment, communication, and basic store operations.

5. Information We Do Not Collect

PupStopShop does not collect or store any of the following:

  • Credit card numbers
  • Debit card numbers
  • Bank account details
  • PayPal account information

All payment information is handled securely by third-party payment processors. We never see, receive, or store your financial data.

6. Data Protection

  • Customer information is kept private and used only for operational purposes
  • We do not sell or share personal information with outside companies
  • Data is stored only as long as necessary for order records and support

7. Agreement

By placing an order with PupStopShop, you confirm that you have read and agree to the terms listed in this policy, including the responsibility of selecting the correct collar size and the conditions required for returns.

8. Policy Changes

PupStopShop may update or revise this policy as needed. Any changes will be posted on this page.

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